OneZero Hosting has created this Privacy Policy to record and explain our commitment to privacy and to educate customers and other third parties about our data-handling.  This policy lists the types of potentially private data OneZero Hosting collects, explains how we use and protect that data, and discloses our key procedures surrounding privacy.

This Privacy Policy applies to the Internet hosting, collocation, and other Internet services services. This Privacy Policy also applies to our Website: http://www.onezerohosting.com. It doesn’t address use of data by our customers or by other third parties, even if the data is stored on one of OneZero Hosting’s computers, collected through a Website we host, or collected through a Website hyperlinked to our Website. 

The privacy of OneZero Hosting’s customers and affiliates is important to us. Therefore:

OneZero Hosting does not sell or rent personally identifiable information.

OneZero Hosting does not spam or cooperate with spammers, and its policies forbid use of the Service for spam.
(For details, see the AUP at OneZero Hosting’s Website.)

OneZero Hosting policy requires that all company employees sign a confidentiality agreement. 
The agreement includes the following affirmation:

I recognize that the Company has received and in the future will receive from third parties their confidential or proprietary information subject to a duty on the Company’s part to maintain the confidentiality of such information and to use it only for certain limited purposes. I agree to hold all such confidential or proprietary information in the strictest confidence and not to disclose it to any person, firm or corporation or to use it except as necessary in carrying out my work for the Company consistent with the Company’s agreement with such third party.

Data OneZero Hosting Collects

A.  OneZero Hosting collects and uses data from our customers, and from visitors to our Website, as follows:

• Visitor Number Tracking: OneZero Hosting tracks the number of visitors to OneZero Hosting’s website, as well as the pages they visit within the site and the hyper-links they use (if any) to leave.  This doesn’t involve collection of any personally identifiable information.  We use this information to analyze interest in and usage of the website and the Service.
• Data Provided Through Inquiry Forms: Website visitors interested in the Service can fill out a sales inquiry form at the site.  Those forms request company name, individual name, title, address, telephone number(s), and e-mail address(es), as well as technical and business information related to the Service.  OneZero Hosting’s sales team uses this information to contact the potential customer and to discuss Service parameters.  We also use the information to generate statistics regarding interest in the Service.  We might share these statistics with third parties, but they don’t include any personally indentifiable information.
• Shopping Cart and Portal Cookies: OneZero Hosting’s computer system uses cookies to recognize visitors who use a shopping cart at the OneZero Hosting website.  The system also uses cookies to recognize customers who use the customer portal at OneZero Hosting’s Website.  The cookies facilitate easy use of the shopping carts and the portal, as well as visitor number tracking, as explained in the first bullet above.  Cookies have no other purpose.  We don’t use the information for sales calls.
• Customer Account Information: When customers sign up for the Service, and during their Service-relationship, we collect some or all of the following: company name, individual name, title, address, telephone number(s), e-mail address(es), credit card number, and choice of service package.  We also record and retain most written communications with customers, including trouble tickets, support requests, and payment history.  OneZero Hosting uses this information for customer support.  We also use contact information to send customers Service-related announcements, including newsletters and notices of new Service features and related products and services provided by OneZero Hosting partners.  Customers can opt out of new product/service notices by sending an e-mail to marketing@onezerohosting.com, or by following the unsubscribe instructions at the bottom of any one of the e-mail notices.  (However, current customers may not opt out of necessary Service or account maintenance notices.)  Finally, we generate statistical information regarding our customer-base and use it to analyze our business.  We might share this statistical information with third parties, but it doesn’t include any personally indentifiable information.

B.  OneZero Hosting also sometimes tracks and retains the IP addresses of visitors to our customers’ Websites.  This data may include personally identifiable information belonging to our customers’ own customers or to their Website visitors.  OneZero Hosting uses this data to maintain the security of the Service.

Hosted Data

A.  Through the Service, OneZero Hosting provides computing and network infrastructure that hosts customer Websites, Internet communications, and other applications.  As a result, our infrastructure stores and transmits information about customers’ businesses, as well as information collected by those businesses (collectively, “Hosted Data”).  This Hosted Data may include personally identifiable information and other information that belongs to customers’ own customers, Website visitors, or other users. 

B.  OneZero Hosting is a passive recipient of Hosted Data: we take no active part in collecting it, and generally we do not access its content.  However, OneZero Hosting staff may occasionally access Hosted Data through delivery of services and support to customers.  For instance, staff may come into contact with Hosted Data by verifying back-up and restore processes, by verifying that applications are running properly, or through debugging efforts.

Use of Personally Identifiable Information and Hosted Data

A. OneZero Hosting doesn’t share personally identifiable information or Hosted Data under any circumstances, except as provided in paragraph B below and: (i) as requested by law enforcement agencies or required by law; (ii) to maintain the security of the Service and of OneZero Hosting’s own systems and data, including by assisting third party claimants in investigating security breaches; (3) to collect money owed to OneZero Hosting, including through legal proceedings; and (4) to identify, contact, or take legal action against customers or third parties violating OneZero Hosting’s acceptable use policy, interfering with property rights or with the Service, or breaking the law. OneZero Hosting doesn’t access or use Hosted Data except through provision of debugging and related services, as described under “Hosted Data” above, and for the reasons listed in the preceding sentence.

Data Protection

A. OneZero Hosting takes precautions to ensure that access to databases containing customer information is available only from within OneZero Hosting’s internal network. Further, we typically encrypt financial information during transmission, or use secure protocols. No protocol, encryption, or other precaution can provide complete security for electronic data, but we are committed to reasonable, industry standard precautions.

B. OneZero Hosting policy requires that all its employees execute a confidentiality agreement which includes the affirmation quoted at the start of this Privacy Policy.

Changing Account Information

Customers can change their account information. Most customers can do so via their online personal control panel/account information page. All other customers can access and change account information by contacting their OneZero Hosting billing department.

Reporting Misuse of Data

Customers and other third parties should contact OneZero Hosting about any suspected misuse of their personally identifiable information or other data.  All such inquiries or complaints should be directed to us via email to abuse@onezerohosting.com.

Additional Information

OneZero Hosting is not responsible for use or misuse of data by any third party, including any OneZero Hosting customer. In the event of a conflict between this Privacy Policy and OneZero Hosting’s Terms of Service, posted at our Website, the terms of service will govern. This Privacy Policy is subject to change, so please review this page periodically.